Shipping policy

Last updated: 25 October 2026

Where we deliver

We currently deliver to the contiguous 48 United States and Washington, DC. We do not currently offer delivery to Alaska, Hawaii, US territories, military addresses or other countries.

Shipping cost

Standard shipping is free for our Personalized Pet Collar and Photo Display to eligible addresses. Prices are shown in US dollars. Any applicable sales tax is shown at checkout before payment.

Your artwork comes first

Each display is made using the pet name and photo you provide. We email an artwork preview for you to review and wait for your written approval before sending the design to production. Please check the spelling, photo crop and layout carefully. The photo preview on the product page is your uploaded photo, not the finished artwork.

Artwork preparation and any revisions happen before the production and delivery window. If your photo is unsuitable, we will ask for another. If you have not received an expected preview, check your spam folder and contact us.

Production and delivery

Your display is made to order. Our current estimated delivery window is 2–4 weeks after you approve the artwork. This includes production and delivery; artwork preparation and revisions come before it. Dates are estimates, and we do not promise arrival for a particular occasion unless we expressly confirm that promise before you order.

If an order is delayed

If we learn that we cannot meet the shipment timing communicated for your order, we will email you with an updated estimate and explain your options to agree to the delay or cancel for a full refund of the unshipped order. We will follow applicable cancellation and refund requirements. If we cannot give a reliable revised date, we will tell you rather than promise one.

Tracking and delivery problems

We will send a tracking link when your display is dispatched. Carrier tracking can take time to show its first update. If tracking stops, shows delivery you cannot locate, or your display arrives damaged, email us with your order number so we can investigate and arrange the appropriate resolution. You do not need to deal with the manufacturer yourself.

Checking your delivery address

Please check your delivery address at checkout. If you notice an error, contact us immediately. We can update an address before the order is sent to the supplier; changes after submission depend on its actual production and shipping status. We will explain any available options and any additional cost before you agree to it.

Your collar stays at home

A collar is not included. Do not send us your pet's collar. Keep it safely at home and attach it to the display when it arrives.

Contact

Email support@collarandkin.com with your order number if you have one.

Business correspondence

Collar & Kin
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom